{
  "page": {
    "id": "jyrw3ft90n86",
    "name": "Aloware",
    "url": "https://status.aloware.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Apps","created_at":"2023-07-03T09:50:52.094-07:00","updated_at":"2024-03-12T09:04:18.839-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"whw1d2j86t48","group_id":null,"page_id":"jyrw3ft90n86","components":["5dmc8svqd5kj","b3tjr0c3rmnv","9qllpmjk75p0"]},{"status":"operational","name":"Telephony Engine","created_at":"2023-07-03T09:50:13.785-07:00","updated_at":"2024-03-12T09:04:18.850-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"d5tl7ywtz47j","group_id":null,"page_id":"jyrw3ft90n86","components":["wm0dmkhjwsf7","kn8nm0l093q0"]},{"status":"operational","name":"Messaging","created_at":"2023-07-03T09:48:15.689-07:00","updated_at":"2024-03-12T09:04:18.861-07:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"0qzjlk0th6rg","group_id":null,"page_id":"jyrw3ft90n86","components":["0krl71bmmn42","1m2hc1ywp7zl","yrmjlcgy4h0f","dbbm9f8f035g"]},{"status":"operational","name":"Public API","created_at":"2023-07-03T09:52:07.186-07:00","updated_at":"2025-02-19T19:30:21.422-08:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"l5djvx1ysrhf","group_id":null,"page_id":"jyrw3ft90n86"},{"status":"operational","name":"Aloware.com website","created_at":"2023-07-03T09:52:20.120-07:00","updated_at":"2025-02-19T19:30:21.450-08:00","position":5,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"hp5ws2zlp144","group_id":null,"page_id":"jyrw3ft90n86"},{"status":"operational","name":"Integrations","created_at":"2024-03-12T09:03:55.150-07:00","updated_at":"2024-03-12T09:04:18.884-07:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"64ddsq6kmsb2","group_id":null,"page_id":"jyrw3ft90n86","components":["z93nkb5cdq60","y6c8bnqm3z63","st25ywfq69k9","rpxq2qmb7j3h","jqv890kxg619","4yjbk9ddhq6f"]}],
  "incidents": [{"name":"Scheduled Maintenance to Aloware","status":"completed","created_at":"2025-12-18T17:29:10.526-08:00","updated_at":"2025-12-19T03:00:21.255-08:00","monitoring_at":null,"resolved_at":"2025-12-19T03:00:21.211-08:00","impact":"maintenance","shortlink":"https://stspg.io/kj1lxkjvwkcz","scheduled_for":"2025-12-19T01:00:00.000-08:00","scheduled_until":"2025-12-19T03:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-12-18T17:29:10.521-08:00","reminder_intervals":null,"id":"nk80b26vkz0x","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-12-19T03:00:21.211-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-19T03:00:21.211-08:00","display_at":"2025-12-19T03:00:21.211-08:00","deliver_notifications":false,"tweet_id":null,"id":"dhl1qn4r1zpf","incident_id":"nk80b26vkz0x","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-12-19T01:00:21.388-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-19T01:00:21.388-08:00","display_at":"2025-12-19T01:00:21.388-08:00","deliver_notifications":false,"tweet_id":null,"id":"r2zjsm99yb89","incident_id":"nk80b26vkz0x","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be performing scheduled billing system maintenance between 1:00 AM PST and 3:00 AM PST on Friday, December 19th.\n\nDuring this maintenance window, we will be migrating our billing configuration. This change is internal to our billing system and is not expected to affect existing subscriptions or usage.\n\nWe do not anticipate any significant user impact; however, some billing-related actions (such as subscription changes or invoice updates) may be temporarily unavailable or experience minor delays during the maintenance window.","created_at":"2025-12-18T17:29:10.578-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-18T17:29:10.578-08:00","display_at":"2025-12-18T17:29:10.578-08:00","deliver_notifications":false,"tweet_id":null,"id":"gtn8lhgys577","incident_id":"nk80b26vkz0x","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Calls and Messages are intermittently failing","status":"resolved","created_at":"2025-10-20T08:11:05.000-07:00","updated_at":"2025-10-20T15:36:32.675-07:00","monitoring_at":"2025-10-20T08:11:05.000-07:00","resolved_at":"2025-10-20T15:36:32.658-07:00","impact":"minor","shortlink":"https://stspg.io/jhv51txjzlr3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T08:11:05.000-07:00","reminder_intervals":null,"id":"jy9snbhbqvgk","page_id":"jyrw3ft90n86","incident_updates":[{"status":"resolved","body":"This incident appears to be resolved, and all services are now working as expected.","created_at":"2025-10-20T15:36:32.658-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:36:32.658-07:00","display_at":"2025-10-20T15:36:32.658-07:00","deliver_notifications":true,"tweet_id":null,"id":"pqrd780fclmz","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The underlying AWS incident appears to be resolved, but we are continuing to monitor system performance to ensure full recovery.","created_at":"2025-10-20T15:09:29.721-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:09:29.721-07:00","display_at":"2025-10-20T15:09:29.721-07:00","deliver_notifications":true,"tweet_id":null,"id":"8mhn4fsy4cnb","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We’re continuing to monitor an ongoing issue affecting some calling and messaging services. Service performance is improving, but intermittent issues may still occur. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2025-10-20T14:16:53.325-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T14:16:53.325-07:00","display_at":"2025-10-20T14:16:53.325-07:00","deliver_notifications":false,"tweet_id":null,"id":"gtdtyjsdxx2l","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We’re continuing to monitor an ongoing issue affecting some calling and messaging services. Service performance is improving, but intermittent issues may still occur. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2025-10-20T13:13:50.965-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T13:13:50.965-07:00","display_at":"2025-10-20T13:13:50.965-07:00","deliver_notifications":true,"tweet_id":null,"id":"whjzjkm62d4q","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2025-10-20T12:15:41.177-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T12:15:41.177-07:00","display_at":"2025-10-20T12:15:41.177-07:00","deliver_notifications":false,"tweet_id":null,"id":"bxbz4w6wt9lr","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2025-10-20T12:15:04.983-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T12:15:17.082-07:00","display_at":"2025-10-20T11:15:04.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"1jyp4zl23jq8","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2025-10-20T12:14:26.084-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T12:14:45.381-07:00","display_at":"2025-10-20T10:14:26.000-07:00","deliver_notifications":false,"tweet_id":null,"id":"sk9wdy883dmr","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We’re continuing to monitor an ongoing issue affecting some calling and messaging services. We will provide another update in 60 minutes or as soon as more information becomes available.","created_at":"2025-10-20T09:13:06.969-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T09:13:06.969-07:00","display_at":"2025-10-20T09:13:06.969-07:00","deliver_notifications":false,"tweet_id":null,"id":"q49zkssjtxm9","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We’re currently experiencing intermittent issues affecting messaging and calling services due to an ongoing outage impacting Twilio, our underlying communications provider. Twilio has reported that the disruption stems from a major AWS outage (https://health.aws.amazon.com/health/status) in the US-East-1 region.\nOur team is closely monitoring the situation and working directly with Twilio to minimize the impact on our users. Some calls, texts may experience temporary delays or interruptions.\nWe’ll continue to post updates as the situation evolves. Thank you for your patience and understanding.","created_at":"2025-10-20T08:11:05.985-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T08:24:39.804-07:00","display_at":"2025-10-20T08:11:05.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"xqkydx8hpxyl","incident_id":"jy9snbhbqvgk","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"degraded_performance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"degraded_performance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"degraded_performance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"degraded_performance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"degraded_performance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"}]},{"name":"Reporting delays and failure","status":"resolved","created_at":"2025-03-19T07:38:39.480-07:00","updated_at":"2025-03-19T10:16:54.383-07:00","monitoring_at":null,"resolved_at":"2025-03-19T10:16:54.367-07:00","impact":"minor","shortlink":"https://stspg.io/mj9qkcv2jbcc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-03-19T07:38:39.472-07:00","reminder_intervals":null,"id":"w6pqsfxwfyqf","page_id":"jyrw3ft90n86","incident_updates":[{"status":"resolved","body":"We have recovered our reporting system and all dashboards and graphs are running smoothly. While the underlying issues with AWS continue to persist, we believe our secondary mechanism is robust enough till AWS fixes the root cause.\n\nNo data has been lost and today's call and text performance is showing on all reports.","created_at":"2025-03-19T10:16:54.367-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-19T10:16:54.367-07:00","display_at":"2025-03-19T10:16:54.367-07:00","deliver_notifications":true,"tweet_id":null,"id":"y56mwvr3t989","incident_id":"w6pqsfxwfyqf","custom_tweet":null,"affected_components":[{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"degraded_performance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We have identified an issue causing a delay in the reporting data and are actively working to resolve it. During this time, some reports, graphs, and tables might not show accurate data. This includes Classic's dashboard, reports, and certain other statistics within Talk. \n\nRest assured, no data has been lost—this is simply a delay. Our team is clearing the backlog, and once resolved, all data will be fully viewable.\n\nWe will continue to provide periodic updates on this incident until the issue is fully cleared. Thank you for your patience and understanding","created_at":"2025-03-19T07:38:39.572-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-19T07:38:39.572-07:00","display_at":"2025-03-19T07:38:39.572-07:00","deliver_notifications":true,"tweet_id":null,"id":"nh8dwzlcqrh2","incident_id":"w6pqsfxwfyqf","custom_tweet":null,"affected_components":[{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"degraded_performance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"}]},{"name":"Software update to Aloware","status":"completed","created_at":"2025-02-19T11:56:59.119-08:00","updated_at":"2025-02-19T19:30:21.546-08:00","monitoring_at":"2025-02-19T18:02:52.928-08:00","resolved_at":"2025-02-19T19:30:21.525-08:00","impact":"maintenance","shortlink":"https://stspg.io/61s1vsgnj1zd","scheduled_for":"2025-02-19T17:30:00.000-08:00","scheduled_until":"2025-02-19T19:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-02-19T16:30:23.001-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-02-19T11:56:59.081-08:00","reminder_intervals":null,"id":"yxm4rc6j6dd7","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-02-19T19:30:21.525-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-19T19:30:21.525-08:00","display_at":"2025-02-19T19:30:21.525-08:00","deliver_notifications":true,"tweet_id":null,"id":"2lq5n5zfw22d","incident_id":"yxm4rc6j6dd7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2025-02-19T18:02:52.928-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-19T18:02:52.928-08:00","display_at":"2025-02-19T18:02:52.928-08:00","deliver_notifications":true,"tweet_id":null,"id":"97cpc95d7gzx","incident_id":"yxm4rc6j6dd7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-02-19T17:30:22.083-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-19T17:30:22.083-08:00","display_at":"2025-02-19T17:30:22.083-08:00","deliver_notifications":true,"tweet_id":null,"id":"2pny7jsgff55","incident_id":"yxm4rc6j6dd7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-02-19T16:30:22.879-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-19T16:30:22.879-08:00","display_at":"2025-02-19T16:30:22.879-08:00","deliver_notifications":true,"tweet_id":null,"id":"hkrsqcjrfj1w","incident_id":"yxm4rc6j6dd7","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be conducting platform maintenance between 5:30 PM PST to 7:30 PM PST on Wednesday, February 19th.\n\nDuring this maintenance window, product updates, UI/UX and performance enhancements will be made to improve our platform experience and reliability.\n\nWe don't expect a substantial impact on users, however, some issues may be experienced within this maintenance window due to code changes.","created_at":"2025-02-19T11:56:59.226-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-19T11:56:59.226-08:00","display_at":"2025-02-19T11:56:59.226-08:00","deliver_notifications":true,"tweet_id":null,"id":"84d2m3p69pbf","incident_id":"yxm4rc6j6dd7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aloware Talk","created_at":"2023-07-03T09:46:39.086-07:00","updated_at":"2025-02-19T19:30:21.251-08:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"5dmc8svqd5kj","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"HubSpot CRM Integration","created_at":"2024-03-12T09:03:55.183-07:00","updated_at":"2025-02-19T19:30:21.310-08:00","position":1,"description":"Any functionality that relies","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"z93nkb5cdq60","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Zoho CRM Integration","created_at":"2024-03-12T09:08:02.976-07:00","updated_at":"2025-02-19T19:30:21.399-08:00","position":3,"description":"Any integration that syncs with Zoho CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"y6c8bnqm3z63","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Public API","created_at":"2023-07-03T09:52:07.186-07:00","updated_at":"2025-02-19T19:30:21.422-08:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"l5djvx1ysrhf","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Pipedrive CRM","created_at":"2024-03-12T09:09:19.918-07:00","updated_at":"2025-02-19T19:30:21.437-08:00","position":4,"description":"Any feature that relies on syncing with Pipedrive CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"st25ywfq69k9","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Aloware.com website","created_at":"2023-07-03T09:52:20.120-07:00","updated_at":"2025-02-19T19:30:21.450-08:00","position":5,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"hp5ws2zlp144","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Zapier Integration","created_at":"2024-03-12T09:09:44.164-07:00","updated_at":"2025-02-19T19:30:21.464-08:00","position":5,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"rpxq2qmb7j3h","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"HighLevel Integration","created_at":"2024-03-12T09:10:16.620-07:00","updated_at":"2025-02-19T19:30:21.478-08:00","position":6,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"jqv890kxg619","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Guesty CRM Integration","created_at":"2024-03-12T09:11:10.117-07:00","updated_at":"2025-02-19T19:30:21.493-08:00","position":7,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"4yjbk9ddhq6f","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"}]},{"name":"Reporting Data Delay","status":"resolved","created_at":"2025-02-06T17:56:43.160-08:00","updated_at":"2025-02-06T19:13:57.984-08:00","monitoring_at":null,"resolved_at":"2025-02-06T19:11:25.000-08:00","impact":"minor","shortlink":"https://stspg.io/mwkh13k3694g","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-02-06T17:56:43.153-08:00","reminder_intervals":null,"id":"jh547yx1nhb4","page_id":"jyrw3ft90n86","incident_updates":[{"status":"resolved","body":"This incident has been resolved. All data should be fully back in sync. We will continue to monitor the situation closely for any recurrence.","created_at":"2025-02-06T19:11:25.875-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-06T19:13:57.959-08:00","display_at":"2025-02-06T19:11:25.000-08:00","deliver_notifications":true,"tweet_id":null,"id":"l9l1712wvk4n","incident_id":"jh547yx1nhb4","custom_tweet":null,"affected_components":[{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue causing a delay in the reporting data and are actively working to resolve it. During this time, some reports, graphs, and tables might not show accurate data.\n\nPlease rest assured, no data has been lost—this is simply a delay. Our team is clearing the backlog, and once resolved, all data will be fully viewable.\n\nWe will continue to provide periodic updates on this incident until the issue is fully cleared. Thank you for your patience and understanding","created_at":"2025-02-06T17:56:43.234-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-02-06T17:56:43.234-08:00","display_at":"2025-02-06T17:56:43.234-08:00","deliver_notifications":true,"tweet_id":null,"id":"dzg2cs1jbgb1","incident_id":"jh547yx1nhb4","custom_tweet":null,"affected_components":[{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"}]},{"name":"Software update to Aloware","status":"completed","created_at":"2025-01-27T11:06:48.349-08:00","updated_at":"2025-01-30T19:30:21.947-08:00","monitoring_at":"2025-01-30T18:44:41.424-08:00","resolved_at":"2025-01-30T19:30:21.927-08:00","impact":"maintenance","shortlink":"https://stspg.io/hh6xcx94rml0","scheduled_for":"2025-01-30T17:30:00.000-08:00","scheduled_until":"2025-01-30T19:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-01-30T16:30:22.743-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-01-27T11:06:48.319-08:00","reminder_intervals":null,"id":"wj84zs67khyq","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-01-30T19:30:21.927-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-30T19:30:21.927-08:00","display_at":"2025-01-30T19:30:21.927-08:00","deliver_notifications":true,"tweet_id":null,"id":"sts5m3g108jp","incident_id":"wj84zs67khyq","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2025-01-30T18:44:41.424-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-30T18:44:41.424-08:00","display_at":"2025-01-30T18:44:41.424-08:00","deliver_notifications":true,"tweet_id":null,"id":"w4810mswt485","incident_id":"wj84zs67khyq","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-01-30T17:30:22.111-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-30T17:30:22.111-08:00","display_at":"2025-01-30T17:30:22.111-08:00","deliver_notifications":true,"tweet_id":null,"id":"mr6b5m7k0ln9","incident_id":"wj84zs67khyq","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-01-30T16:30:22.622-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-30T16:30:22.622-08:00","display_at":"2025-01-30T16:30:22.622-08:00","deliver_notifications":true,"tweet_id":null,"id":"nnx8mf8zdb8s","incident_id":"wj84zs67khyq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be conducting platform maintenance between 5:30 PM PST to 7:30 PM PST on Thursday, January 30th.\n\nDuring this maintenance window, product updates, UI/UX and performance enhancements will be made to improve our platform experience and reliability.\n\nWe don't expect a substantial impact on users, however, some issues may be experienced within this maintenance window due to code changes. \n\nThis page will be updated throughout the maintenance.","created_at":"2025-01-27T11:06:48.413-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T11:06:48.413-08:00","display_at":"2025-01-27T11:06:48.413-08:00","deliver_notifications":true,"tweet_id":null,"id":"bvm233wxk80w","incident_id":"wj84zs67khyq","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aloware Talk","created_at":"2023-07-03T09:46:39.086-07:00","updated_at":"2025-02-19T19:30:21.251-08:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"5dmc8svqd5kj","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"HubSpot CRM Integration","created_at":"2024-03-12T09:03:55.183-07:00","updated_at":"2025-02-19T19:30:21.310-08:00","position":1,"description":"Any functionality that relies","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"z93nkb5cdq60","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Zoho CRM Integration","created_at":"2024-03-12T09:08:02.976-07:00","updated_at":"2025-02-19T19:30:21.399-08:00","position":3,"description":"Any integration that syncs with Zoho CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"y6c8bnqm3z63","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Public API","created_at":"2023-07-03T09:52:07.186-07:00","updated_at":"2025-02-19T19:30:21.422-08:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"l5djvx1ysrhf","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Pipedrive CRM","created_at":"2024-03-12T09:09:19.918-07:00","updated_at":"2025-02-19T19:30:21.437-08:00","position":4,"description":"Any feature that relies on syncing with Pipedrive CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"st25ywfq69k9","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Aloware.com website","created_at":"2023-07-03T09:52:20.120-07:00","updated_at":"2025-02-19T19:30:21.450-08:00","position":5,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"hp5ws2zlp144","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Zapier Integration","created_at":"2024-03-12T09:09:44.164-07:00","updated_at":"2025-02-19T19:30:21.464-08:00","position":5,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"rpxq2qmb7j3h","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"HighLevel Integration","created_at":"2024-03-12T09:10:16.620-07:00","updated_at":"2025-02-19T19:30:21.478-08:00","position":6,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"jqv890kxg619","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Guesty CRM Integration","created_at":"2024-03-12T09:11:10.117-07:00","updated_at":"2025-02-19T19:30:21.493-08:00","position":7,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"4yjbk9ddhq6f","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"}]},{"name":"Updates to Aloware Software","status":"completed","created_at":"2025-01-10T15:00:20.782-08:00","updated_at":"2025-01-15T19:30:21.402-08:00","monitoring_at":"2025-01-15T19:27:07.668-08:00","resolved_at":"2025-01-15T19:30:21.388-08:00","impact":"maintenance","shortlink":"https://stspg.io/vkbybzvfg3ll","scheduled_for":"2025-01-15T17:30:00.000-08:00","scheduled_until":"2025-01-15T19:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2025-01-15T16:30:22.095-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2025-01-10T15:00:20.751-08:00","reminder_intervals":null,"id":"71dzy3pst50x","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2025-01-15T19:30:21.388-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-15T19:30:21.388-08:00","display_at":"2025-01-15T19:30:21.388-08:00","deliver_notifications":true,"tweet_id":null,"id":"b7fjfrc8wm49","incident_id":"71dzy3pst50x","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2025-01-15T19:27:07.668-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-15T19:27:07.668-08:00","display_at":"2025-01-15T19:27:07.668-08:00","deliver_notifications":false,"tweet_id":null,"id":"wv20d9q1cbqs","incident_id":"71dzy3pst50x","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2025-01-15T17:30:21.379-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-15T17:30:21.379-08:00","display_at":"2025-01-15T17:30:21.379-08:00","deliver_notifications":true,"tweet_id":null,"id":"qyqqmfqh7qfq","incident_id":"71dzy3pst50x","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2025-01-15T16:30:21.965-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-15T16:30:21.965-08:00","display_at":"2025-01-15T16:30:21.965-08:00","deliver_notifications":true,"tweet_id":null,"id":"6m8w71nfykq2","incident_id":"71dzy3pst50x","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be conducting platform maintenance between 5:30 PM PST to 7:30 PM PST on Wednesday, January 15th.\n\nDuring this maintenance window, product updates, UI/UX and performance enhancements will be made to improve our platform experience and reliability.\n\nWe don't expect a substantial impact on users, however, some issues may be experienced within this maintenance window due to code changes. \n\nThis page will be updated throughout the maintenance.","created_at":"2025-01-10T15:00:20.859-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-10T15:00:20.859-08:00","display_at":"2025-01-10T15:00:20.859-08:00","deliver_notifications":true,"tweet_id":null,"id":"jjq9ftpb9d8t","incident_id":"71dzy3pst50x","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aloware Talk","created_at":"2023-07-03T09:46:39.086-07:00","updated_at":"2025-02-19T19:30:21.251-08:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"5dmc8svqd5kj","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"HubSpot CRM Integration","created_at":"2024-03-12T09:03:55.183-07:00","updated_at":"2025-02-19T19:30:21.310-08:00","position":1,"description":"Any functionality that relies","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"z93nkb5cdq60","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Zoho CRM Integration","created_at":"2024-03-12T09:08:02.976-07:00","updated_at":"2025-02-19T19:30:21.399-08:00","position":3,"description":"Any integration that syncs with Zoho CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"y6c8bnqm3z63","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Public API","created_at":"2023-07-03T09:52:07.186-07:00","updated_at":"2025-02-19T19:30:21.422-08:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"l5djvx1ysrhf","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Pipedrive CRM","created_at":"2024-03-12T09:09:19.918-07:00","updated_at":"2025-02-19T19:30:21.437-08:00","position":4,"description":"Any feature that relies on syncing with Pipedrive CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"st25ywfq69k9","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Aloware.com website","created_at":"2023-07-03T09:52:20.120-07:00","updated_at":"2025-02-19T19:30:21.450-08:00","position":5,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"hp5ws2zlp144","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Zapier Integration","created_at":"2024-03-12T09:09:44.164-07:00","updated_at":"2025-02-19T19:30:21.464-08:00","position":5,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"rpxq2qmb7j3h","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"HighLevel Integration","created_at":"2024-03-12T09:10:16.620-07:00","updated_at":"2025-02-19T19:30:21.478-08:00","position":6,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"jqv890kxg619","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Guesty CRM Integration","created_at":"2024-03-12T09:11:10.117-07:00","updated_at":"2025-02-19T19:30:21.493-08:00","position":7,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"4yjbk9ddhq6f","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"}]},{"name":"Software update to Aloware","status":"completed","created_at":"2024-12-17T16:16:00.872-08:00","updated_at":"2024-12-19T19:30:21.401-08:00","monitoring_at":"2024-12-19T18:01:29.769-08:00","resolved_at":"2024-12-19T19:30:21.383-08:00","impact":"maintenance","shortlink":"https://stspg.io/s89mg9bdn8zn","scheduled_for":"2024-12-19T17:30:00.000-08:00","scheduled_until":"2024-12-19T19:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2024-12-19T16:30:21.907-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2024-12-17T16:16:00.838-08:00","reminder_intervals":null,"id":"j30srv3kqzg7","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2024-12-19T19:30:21.383-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-19T19:30:21.383-08:00","display_at":"2024-12-19T19:30:21.383-08:00","deliver_notifications":true,"tweet_id":null,"id":"d4l5snn7bm52","incident_id":"j30srv3kqzg7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2024-12-19T18:01:29.769-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-19T18:01:29.769-08:00","display_at":"2024-12-19T18:01:29.769-08:00","deliver_notifications":false,"tweet_id":null,"id":"9gtpq81qcksz","incident_id":"j30srv3kqzg7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2024-12-19T17:30:21.440-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-19T17:30:21.440-08:00","display_at":"2024-12-19T17:30:21.440-08:00","deliver_notifications":true,"tweet_id":null,"id":"t62j35gplx9k","incident_id":"j30srv3kqzg7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"under_maintenance"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2024-12-19T16:30:21.746-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-19T16:30:21.746-08:00","display_at":"2024-12-19T16:30:21.746-08:00","deliver_notifications":true,"tweet_id":null,"id":"h0xht6q9gqjn","incident_id":"j30srv3kqzg7","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be conducting platform maintenance between 5:30 PM PST to 7:30 PM PST on Thursday, December 19th.\n\nDuring this maintenance window, product updates, UI/UX and performance enhancements will be made to improve our platform experience and reliability.\n\nWe don't expect a substantial impact on users, however, some issues may be experienced within this maintenance window due to code changes. \n\nThis page will be updated throughout the maintenance.","created_at":"2024-12-17T16:16:00.958-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-18T16:25:51.215-08:00","display_at":"2024-12-17T16:16:00.958-08:00","deliver_notifications":true,"tweet_id":null,"id":"vx5r7w5p469d","incident_id":"j30srv3kqzg7","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"operational"},{"code":"hp5ws2zlp144","name":"Aloware.com website","old_status":"operational","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aloware Talk","created_at":"2023-07-03T09:46:39.086-07:00","updated_at":"2025-02-19T19:30:21.251-08:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"5dmc8svqd5kj","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"HubSpot CRM Integration","created_at":"2024-03-12T09:03:55.183-07:00","updated_at":"2025-02-19T19:30:21.310-08:00","position":1,"description":"Any functionality that relies","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"z93nkb5cdq60","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Zoho CRM Integration","created_at":"2024-03-12T09:08:02.976-07:00","updated_at":"2025-02-19T19:30:21.399-08:00","position":3,"description":"Any integration that syncs with Zoho CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"y6c8bnqm3z63","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Public API","created_at":"2023-07-03T09:52:07.186-07:00","updated_at":"2025-02-19T19:30:21.422-08:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"l5djvx1ysrhf","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Pipedrive CRM","created_at":"2024-03-12T09:09:19.918-07:00","updated_at":"2025-02-19T19:30:21.437-08:00","position":4,"description":"Any feature that relies on syncing with Pipedrive CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"st25ywfq69k9","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Aloware.com website","created_at":"2023-07-03T09:52:20.120-07:00","updated_at":"2025-02-19T19:30:21.450-08:00","position":5,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"hp5ws2zlp144","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Zapier Integration","created_at":"2024-03-12T09:09:44.164-07:00","updated_at":"2025-02-19T19:30:21.464-08:00","position":5,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"rpxq2qmb7j3h","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"HighLevel Integration","created_at":"2024-03-12T09:10:16.620-07:00","updated_at":"2025-02-19T19:30:21.478-08:00","position":6,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"jqv890kxg619","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Guesty CRM Integration","created_at":"2024-03-12T09:11:10.117-07:00","updated_at":"2025-02-19T19:30:21.493-08:00","position":7,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"4yjbk9ddhq6f","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"}]},{"name":"Software update to Aloware","status":"completed","created_at":"2024-11-26T07:54:21.294-08:00","updated_at":"2024-11-26T20:33:21.719-08:00","monitoring_at":null,"resolved_at":"2024-11-26T20:33:21.668-08:00","impact":"maintenance","shortlink":"https://stspg.io/5t4lbf0f9rjz","scheduled_for":"2024-11-26T17:30:00.000-08:00","scheduled_until":"2024-11-26T19:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2024-11-26T16:30:21.455-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2024-11-26T07:54:21.250-08:00","reminder_intervals":null,"id":"fq8tgg3ht6rg","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2024-11-26T20:33:21.668-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-26T20:33:21.668-08:00","display_at":"2024-11-26T20:33:21.668-08:00","deliver_notifications":false,"tweet_id":null,"id":"djg6sjbwphd4","incident_id":"fq8tgg3ht6rg","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"under_maintenance","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"under_maintenance","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2024-11-26T17:30:21.430-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-26T17:30:21.430-08:00","display_at":"2024-11-26T17:30:21.430-08:00","deliver_notifications":true,"tweet_id":null,"id":"c4g5z2bvs4xj","incident_id":"fq8tgg3ht6rg","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"under_maintenance"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"under_maintenance"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2024-11-26T16:30:21.350-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-26T16:30:21.350-08:00","display_at":"2024-11-26T16:30:21.350-08:00","deliver_notifications":true,"tweet_id":null,"id":"hq60m28r0f54","incident_id":"fq8tgg3ht6rg","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be conducting platform maintenance between 5:30 PM PST to 7:30 PM PST on Tuesday, November 26th.\n\nDuring this maintenance window, product updates, UI/UX and performance enhancements will be made to improve our platform experience and reliability.\n\nWe don't expect a substantial impact on users, however, some issues may be experienced within this maintenance window due to code changes. \n\nThis page will be updated throughout the maintenance.","created_at":"2024-11-26T07:54:21.386-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-26T07:54:21.386-08:00","display_at":"2024-11-26T07:54:21.386-08:00","deliver_notifications":true,"tweet_id":null,"id":"yfwtj4twcpqh","incident_id":"fq8tgg3ht6rg","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"operational"},{"code":"l5djvx1ysrhf","name":"Public API","old_status":"operational","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"operational"},{"code":"y6c8bnqm3z63","name":"Integrations - Zoho CRM Integration","old_status":"operational","new_status":"operational"},{"code":"st25ywfq69k9","name":"Integrations - Pipedrive CRM","old_status":"operational","new_status":"operational"},{"code":"rpxq2qmb7j3h","name":"Integrations - Zapier Integration","old_status":"operational","new_status":"operational"},{"code":"jqv890kxg619","name":"Integrations - HighLevel Integration","old_status":"operational","new_status":"operational"},{"code":"4yjbk9ddhq6f","name":"Integrations - Guesty CRM Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aloware Talk","created_at":"2023-07-03T09:46:39.086-07:00","updated_at":"2025-02-19T19:30:21.251-08:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"5dmc8svqd5kj","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"HubSpot CRM Integration","created_at":"2024-03-12T09:03:55.183-07:00","updated_at":"2025-02-19T19:30:21.310-08:00","position":1,"description":"Any functionality that relies","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"z93nkb5cdq60","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Zoho CRM Integration","created_at":"2024-03-12T09:08:02.976-07:00","updated_at":"2025-02-19T19:30:21.399-08:00","position":3,"description":"Any integration that syncs with Zoho CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"y6c8bnqm3z63","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Public API","created_at":"2023-07-03T09:52:07.186-07:00","updated_at":"2025-02-19T19:30:21.422-08:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"l5djvx1ysrhf","page_id":"jyrw3ft90n86","group_id":null},{"status":"operational","name":"Pipedrive CRM","created_at":"2024-03-12T09:09:19.918-07:00","updated_at":"2025-02-19T19:30:21.437-08:00","position":4,"description":"Any feature that relies on syncing with Pipedrive CRM","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"st25ywfq69k9","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Zapier Integration","created_at":"2024-03-12T09:09:44.164-07:00","updated_at":"2025-02-19T19:30:21.464-08:00","position":5,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"rpxq2qmb7j3h","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"HighLevel Integration","created_at":"2024-03-12T09:10:16.620-07:00","updated_at":"2025-02-19T19:30:21.478-08:00","position":6,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"jqv890kxg619","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Guesty CRM Integration","created_at":"2024-03-12T09:11:10.117-07:00","updated_at":"2025-02-19T19:30:21.493-08:00","position":7,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"4yjbk9ddhq6f","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"}]},{"name":"Software update to Aloware","status":"completed","created_at":"2024-11-13T09:52:13.514-08:00","updated_at":"2024-11-14T19:43:39.478-08:00","monitoring_at":null,"resolved_at":"2024-11-14T19:43:39.460-08:00","impact":"maintenance","shortlink":"https://stspg.io/2gwt7rxgl859","scheduled_for":"2024-11-14T17:30:00.000-08:00","scheduled_until":"2024-11-14T19:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2024-11-14T16:30:22.533-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-14T17:30:13.577-08:00","reminder_intervals":null,"id":"zmnm5k19vchv","page_id":"jyrw3ft90n86","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2024-11-14T19:43:39.460-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-14T19:43:39.460-08:00","display_at":"2024-11-14T19:43:39.460-08:00","deliver_notifications":true,"tweet_id":null,"id":"hjjyqn3s98r7","incident_id":"zmnm5k19vchv","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"under_maintenance","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"under_maintenance","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"under_maintenance","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"under_maintenance","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"under_maintenance","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"under_maintenance","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"under_maintenance","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2024-11-14T17:30:21.253-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-14T17:30:21.253-08:00","display_at":"2024-11-14T17:30:21.253-08:00","deliver_notifications":true,"tweet_id":null,"id":"rhrhj49ps625","incident_id":"zmnm5k19vchv","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"under_maintenance"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"under_maintenance"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"under_maintenance"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"under_maintenance"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"under_maintenance"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"under_maintenance"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"under_maintenance"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2024-11-14T16:30:22.389-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-14T16:30:22.389-08:00","display_at":"2024-11-14T16:30:22.389-08:00","deliver_notifications":true,"tweet_id":null,"id":"5wpw2czh64pf","incident_id":"zmnm5k19vchv","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Aloware will be conducting platform maintenance between 5:30 PM PST / 12:30 AM UTC to 7:30 PM PST / 02:00 AM UTC on Thursday, November 14th.\n\nDuring this maintenance window, product updates, UI/UX and performance enhancements will be made to improve our platform experience and reliability.\n\nWe don't expect a substantial impact on users, however, some issues may be experienced within this maintenance window due to code changes. \n\nThis page will be updated throughout the maintenance.","created_at":"2024-11-13T09:52:13.577-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-14T16:35:36.579-08:00","display_at":"2024-11-14T16:30:13.577-08:00","deliver_notifications":true,"tweet_id":null,"id":"vnf8b3knd5xc","incident_id":"zmnm5k19vchv","custom_tweet":null,"affected_components":[{"code":"0krl71bmmn42","name":"Messaging - Messaging (SMS) - Apps","old_status":"operational","new_status":"operational"},{"code":"1m2hc1ywp7zl","name":"Messaging - Messaging (SMS) - Sequences","old_status":"operational","new_status":"operational"},{"code":"yrmjlcgy4h0f","name":"Messaging - Messaging (SMS) - Broadcasts","old_status":"operational","new_status":"operational"},{"code":"dbbm9f8f035g","name":"Messaging - Messaging (SMS) - HubSpot Workflows","old_status":"operational","new_status":"operational"},{"code":"wm0dmkhjwsf7","name":"Telephony Engine - Inbound calls","old_status":"operational","new_status":"operational"},{"code":"kn8nm0l093q0","name":"Telephony Engine - Outbound calls","old_status":"operational","new_status":"operational"},{"code":"5dmc8svqd5kj","name":"Apps - Aloware Talk","old_status":"operational","new_status":"operational"},{"code":"b3tjr0c3rmnv","name":"Apps - Admin Dashboard","old_status":"operational","new_status":"operational"},{"code":"9qllpmjk75p0","name":"Apps - Reporting","old_status":"operational","new_status":"operational"},{"code":"z93nkb5cdq60","name":"Integrations - HubSpot CRM Integration","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Aloware Talk","created_at":"2023-07-03T09:46:39.086-07:00","updated_at":"2025-02-19T19:30:21.251-08:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"5dmc8svqd5kj","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Inbound calls","created_at":"2023-07-03T09:47:19.483-07:00","updated_at":"2025-10-20T15:09:29.588-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"wm0dmkhjwsf7","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Apps","created_at":"2023-07-03T09:49:14.201-07:00","updated_at":"2025-10-20T15:09:29.609-07:00","position":1,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"0krl71bmmn42","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"HubSpot CRM Integration","created_at":"2024-03-12T09:03:55.183-07:00","updated_at":"2025-02-19T19:30:21.310-08:00","position":1,"description":"Any functionality that relies","showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"z93nkb5cdq60","page_id":"jyrw3ft90n86","group_id":"64ddsq6kmsb2"},{"status":"operational","name":"Admin Dashboard","created_at":"2023-07-03T09:47:08.210-07:00","updated_at":"2025-03-19T10:16:54.315-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"b3tjr0c3rmnv","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Outbound calls","created_at":"2023-07-03T09:47:30.021-07:00","updated_at":"2025-10-20T15:09:29.629-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T00:00:00.000-08:00","id":"kn8nm0l093q0","page_id":"jyrw3ft90n86","group_id":"d5tl7ywtz47j"},{"status":"operational","name":"Messaging (SMS) - Sequences","created_at":"2023-07-03T09:48:15.715-07:00","updated_at":"2025-10-20T15:09:29.647-07:00","position":2,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"1m2hc1ywp7zl","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Messaging (SMS) - Broadcasts","created_at":"2023-07-03T09:48:34.812-07:00","updated_at":"2025-10-20T15:09:29.666-07:00","position":3,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"yrmjlcgy4h0f","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"},{"status":"operational","name":"Reporting","created_at":"2023-07-20T22:02:07.313-07:00","updated_at":"2025-03-19T10:16:54.333-07:00","position":3,"description":null,"showcase":true,"start_date":"2023-01-01T00:00:00.000-08:00","id":"9qllpmjk75p0","page_id":"jyrw3ft90n86","group_id":"whw1d2j86t48"},{"status":"operational","name":"Messaging (SMS) - HubSpot Workflows","created_at":"2023-07-03T09:49:49.678-07:00","updated_at":"2025-10-20T15:09:29.684-07:00","position":4,"description":null,"showcase":true,"start_date":"2022-12-31T16:00:00.000-08:00","id":"dbbm9f8f035g","page_id":"jyrw3ft90n86","group_id":"0qzjlk0th6rg"}]}]
}