Inbound & Outbound Calling Issue

Incident Report for Aloware

Resolved

This incident has been resolved.

Posted Dec 11, 2023 - 19:15 PST

Update

The incident seems to be resolved. We are observing the fix.

Posted Dec 11, 2023 - 19:11 PST

Investigating

There is a partial outage with our inbound and outbound calls due to an issue with our carrier, Twilio. Twilio reported the incident here: https://status.twilio.com/incidents/vzc93627390p, and we are in constant contact with them to get an update on this matter. We will update this report once we have more updates.

Posted Dec 11, 2023 - 18:40 PST

This incident affected: Telephony Engine (Inbound calls, Outbound calls).